Tole Hart was named Director in 2026. He is responsible for providing actionable insights into the consumer telecommunications market for Recon clients. He compiles over 6,000 surveys each week to deliver timely, actionable results that will impact companies’ financial success. These survey results include customer satisfaction measures, propensity to switch, and desire to choose telecom-related products and services.
Prior to being named Director, Tole served as a Senior Manager at Verizon, where he analyzed industry data and competitive intelligence—leveraging AI and regression techniques—to inform the board and senior leadership on a $120B business plan. He also built an enterprise-wide industry database that reduced research time by 60% and managed an expert network program for fast-turnaround strategic assessments and M&A initiatives.
Tole is an expert in the telecom market; his focus is on market trends, corporate and product goals, and company financials. He achieved the position of Director by leveraging his corporate experience at Verizon and his work as an analyst for Gartner and the Yankee Group. He led market research and consumer segmentation for top U.S. wireless carriers and OEMs at Yankee. Tole also served as a Research Director at Gartner for 13 years, acting as the North American lead analyst for consumer wireless services. While at Gartner, he was a prominent industry voice, with more than 500 media quotes in publications such as the Wall Street Journal, The New York Times, and CNBC.
Tole earned an MBA from Carnegie Mellon and holds a B.S. in Electrical Engineering from Swarthmore.