Blog posts 1–11 of 135
T-Mobile’s SuperMobile will Super Charge its Business Ambitions
Thanks to its “Un-Carrier” program and acquisition of Sprint, T-Mobile has gone from an “also ran” in the U.S consumer market to one of its dominant service providers.…
The Smartphone Industry Is Marketing AI To People Who Just Need a Phone That Works
Device OEMs and carriers spent much of 2025 positioning AI as the defining reason to upgrade. On-device intelligence, Smarter cameras, Conversational assistants baked into the operating system. The…
Apple’s Smartphone Stranglehold Just Got Tighter, and Samsung’s Problems Are Worse Than You Think
ANALYSIS | US SMARTPHONE MARKET The US smartphone market loves good narratives. Apple versus Samsung. Premium versus value. Loyal fans versus deal-hungry switchers. A new deep dive from…
VERIZON’S JANUARY OUTAGE: BUSINESS CUSTOMER IMPACT
Verizon’s nationwide wireless outage on January 14, 2026, was the kind of event that doesn’t just disrupt a Tuesday: it hands every competitor field rep a talking point…
AI Is Reshaping Business Internet Requirements
Businesses across the country are racing to deploy artificial intelligence, and that race is beginning to show up in a place where carriers and ISPs should be paying…
Recon Analytics Acquires Atom Insights, Expanding Global Device Intelligence Across 40+ Countries
RECON ANALYTICS ACQUIRES ATOM INSIGHTS, EXPANDING GLOBAL DEVICE INTELLIGENCE Boston, MA and Montreal, Canada — March 16, 2026 — Recon Analytics has acquired Atom Insights, a device market…
How AI Transforms Data into Value
By: Joe Salesky, Head of AI Research The Transformer Transformed The transformer architecture changed how AI processes information. Now AI is changing how data is processed. Every inference…
Workers Are Adopting AI Faster Than Their Companies
By Joe Salesky, Head of AI Research Based on interviews with 193,266 Americans conducted between March 2025 and February 2026 A massive and largely quiet transformation is underway…
The $3 Billion Impact: Quantifying How Billing Experience Drives cNPS and Churn
By Sanjay Mewada, Analyst and Chief Research Officer The monthly bill is the most frequent touchpoint between the carrier and the customer. More consistent than network usage, more…
AI Revenue: Paid Adoption Requires Data, Not Better Models
AI Revenue: Paid Adoption Requires Data, Not Better Models February 17, 2026 | Joe Salesky, Analyst & Head of AI Research Eight breakthrough model releases in seven months…
Sampath Out at Verizon Consumer: The Rescue Team Has an Expiration Date, and the Successor Is Probably European
Sowmyanarayan Sampath is out as CEO of Verizon Consumer Group, effective March 31. Dan Schulman announced the departure this morning in an internal letter layered with corporate gratitude…